The Tourism Marketing Agency Limited - Glasgow

Cetty Tripoli

Ho trovato i contenuti di Chris e della sua Tourism Marketing Agency molto utili. In futuro spero di collaborare con lui e il suo team.

Marcio Franco

In January 2024, we made the decision to engage TMA by investing in their highest tier plan, anticipating a robust partnership aligned with their mission. Unfortunately, our experience highlighted severe operational deficiencies that undermined our expectations.

TMA's failure to establish a customer blueprint has proven to be a significant hurdle. In an age driven by collaborative tools like Trello, ClickUp, Jira and Slack, their reliance on outdated email correspondence has resulted in chaotic communication, often mixing multiple topics within a single thread. This disorganization makes it extremely challenging to track important information, requiring tedious reviews of past emails. With recent leadership changes, particularly following Chris's departure, we are skeptical about any potential improvements.

Our onboarding experience was further marred by the absence of our account manager during the initial session. While they assured us she would catch up, her subsequent responses indicated a troubling lack of efficiency and a disregard for our efforts. We later received a Google form to complete, which took more than two hours. Despite this effort, the account manager continued to email us with questions that we had already answered in the form, raising initial concerns about the organisation's efficiency.

Two months later, we embraced their social media package, optimistic for enhanced engagement. However, the social media specialist blatantly disregarded our explicit request for tailored content across platforms, instead opting to replicate the same material on FB, Instagram, and LinkedIn. This clear misalignment with our goals, coupled with low-quality content and excessive revisions, was profoundly disappointing. Consequently, we chose to terminate our SoMe partnership in June 2024.

Moreover, the challenges continued with the SEO team. After four months, the specialist was still unable to optimize our website's metadata and shockingly dismissed the relevance of “Alt-Text” for images. The PPC team's negligence, evidenced by their failure to access our Google account for four weeks during an active campaign, raises serious concerns. Any competent PPC specialist would have routinely consulted the account to gather data and refine the campaign. TMA's chronic delays in corrections—taking 3 to 4 weeks for new launches—highlight a troubling absence of project management.

It's evident that the owner's singular focus on acquiring new clients without investing in necessary resources has led to significant project delays, ranging from 3 to 6 weeks. This has left us feeling as though TMA's team is overwhelmed and unable to deliver on their promises.

We sincerely hope for a turnaround that prioritizes customer service, especially after our 8-month commitment to TMA.

Chris Torres CTA is: We only have 5 spots left; or its I only work with 10 customers, sign up now. The reality it is, that he onboarded as many as possible, and didn't care about deliverables, it was all about subscriptions paid to his bank account. See the screenshots attached.

michiel Stavast

TMA supported our WeVenture website built and delivered a great, very accessible and adjustable, website that helps us to flexibly respond to inquiries. The page structure also allows us to add different booking widgets for our different day & multi-day tour types. The full process was beyond pleasant and swift. I highly recommend working with TMA on your marketing services or answers your website needs. Thank you!

EXCEDO - Adventure, Travel & Culture with a Twist

I started working with Chris and his team just recently, but their advice and insight have been invaluable. They are very responsive and easy to communicate with, which is crucial in these challenging times.
The amount of free advice that Chris generates is astounding and especially valuable for small tour business operators like myself.

Go West Tours

Chris's insights are really valuable and much appreciated. We read his regular e-mail updates & look forward to them dropping into our inboxes as they are always well thought-out & well worth our attention. Keep up the great work, Chris & team!

Dan M.

TMA was instrumental in our food tour company trippling our sales from last year. We also increased or direct sales by 40 to 45 percent. Our rebrad they directed us through was a tremendous improvement from our old stuff. They consistently go above and beyond and beat expectations. Not only that, they are also extremely personable and a joy to work with. I highly recommend their team.

All of this wouldn't be possible without our account manager Grace, and the owner Chris T.

Alaska Trail Guides

Chris' advice and insight is very helpful. As a small tour operator, many marketing agencies are meant for larger clients but he makes sure not to forget about us. From his podcast, to his book and beyond, he shares many free resources that are useful. Plus, it's not just a superficial ploy to get our money, it's genuine. Thank you!

Irish Experience Tours

Thank you to Chris and his team at TMA for a very successful marketing/leads campaign. They were patient and very understanding every step of the way. We are delighted with the results and the excellent value for money on our investment. Highly recommend.