Dr. Eric S. Smith, MD - Miami, Florida

Jose Marti

I called and called and called to speak to my Nurse Practitioner and never got a call back. The office staff is rude and appears not to care yet the medical staff is very professional.
Who ever runs the office needs to be terminated, their focus should be customer service.

Maria Acosta

What a shame that their office staff is so rude and unprofessional. After many years with them I finally had to go find another doctor. The doctors are great but sadly when you have an office staff with such poor customer service it’s going to eventually drive away the patients. Sadly this is my fifth encounter with dealing with their rude staff over different issues. It’s not a coincidence that this keeps happening. As someone who works in the health field, beware. From insurance billing issues with poor tact to handle situations and a lack of trying to help the patient to scheduling mistakes on their end which they then try to blame you for despite having email confirmations stating otherwise. They have such a lack of accountability it’s unbelievable.

Daniel Nieves

I booked an appointment 6 months in advance, but I moved out of Miami suddenly. One day I got a call from an automated system to confirm or cancel my appointment. "Press 9 to cancel". I pushed 9, the system says it can't understand. You go on an endless loop through this. I tried to call to cancel and the office was closed (saturday). The appointment came up and I was obviously not able to go. I am now being billed $40 for an appointment I was unable to cancel. Their phone system seems to be rigged in a way that you can't cancel your appointments. How convenient......
UPDATE
They said I should have tried to call the office AGAIN to cancel my appointment the day of my appointment. The person who answered the phone argued with me for about 5 minutes then hung up. I called back, she argued again for another 5 minutes about how I should know computers fail, and that it's not their fault but mine (get a better system, when the computers go down for other companies the fault is theirs). She placed me on mute for a few moments, but when I began pressing buttons to make noise magically somebody answered. This person was able to reverse the charges and make a note that I would be unable to do so again. There are plenty of doctors in south florida, find one that hasn't forgotten that the word hospital comes from "hospitality". I didn't have high blood pressure before I went here.

Gail Johnson

Dr. Smith is who I seen he is very professional, cares about his patient and listens to all of your concerns. He made sure to my comfort me and calm me down, his staff is great. My over all my experience as a new patient was great!

Loretta King

I am very disappointed with the customer service. I think the current staff is very overworked. It is difficult to get thru to a live person. Return calls are not always made. This is a plea to add staff to the office. I think this is ultimately the responsibility of an office manager. I think Dr. Smith owed it to his staff and his patients to address this situation. I think this could be an excellent practice, but there are crucial support elements that are not working.

Jay Flynn

Dr Smith has been my doctor for as many years as I can remember. He is always caring, easy to talk with, smart, knowledgeable and will go the extra mile and do whatever it takes to provide excellent care for his patients. I am very fortunate to have him as my doctor.

Madeline Olivera

I'm so disappointed with this office. I made a doctors appointment in August 2020 to see doctor not a nurse practioner (no offense) I had to wait 2 months. I had a doctor appointment at 4 pm and my spouse at 4:30 pm when I call the day of appointment to verify they tell me only my spouse has an appointment. They tell me that my appointment was at 09:00 a.m. and I missed my appointment. I told them I work during the week until 0300 pm why would i make an appointment at 0900a.m. I spoke to receptionist. She answered me like I was wrong that it was not their mistake. She was rude. I asked her to have Office Manager to call me and no one ever call me. When we started the Pandemic they were calling me for her service. When I did not need them.

Thanks for nothing Dr. Eric Smith office

Merlyn Sanchez

I have been here twice and I've been happy with both visits. Lisa Girouard, PA is a true professional who takes a complete history and answers any questions you may have. The wait time was 20 minutes which around here is remarkable. I received a follow up call with the results of my tests and I also had the option of going online and reviewing the results and/or having them mailed to me.

The second time was an emergency visit and I saw Rodolfo Yambao, PA. The wait time was longer but I understand as it was last minute. Received great care.

I highly recommend them.