Domino's Pizza - Lufkin, Texas

Leticia Ramirez

I ordered a xl new Yorkers extravaganza pizza and a pepperoni thin crust and my pizza arrived as seen in pics and I called to let the store know about it and see if I can receive a different one for exchange and the rep was a lady and she was very rude wouldn't give me her name and I asked to talk to a manager and she says that's fine it will be a 6 min wait then I was put on hold and no one picked up after 13 min. By then the pizza delivery man had returned with another pizza and said the ladies name was Ty on the phone and the delivery man even said sorry for the way she acted over the phone and sorry cuz it might have been his fault but he was very kind. I think dominos needs to do better then this especially with customer service over the phone.

Shemeka Lamb

I was craving a pizza, I hadn’t had a good one in awhile, so I decided to get the viral TikTok pizza. Let me tell you it was amazing! My Husband, who hardly eats pizza agrees. Thanks “Taz” you did an amazing job. I will be coming back

Ganny Ennis

We tried to order our so-called free pizza online it wouldn’t work we called and the gentleman put us on hold said he had to get his manager to approve it. 30 minutes later we hung up never got back so much for a free pizza. What a joke I would never order from Domino’s Pizza in Lufkin again.

Dawn Ann Thompson

I tried to order my emergency pizza that I have for Free and it’s not working nor will they stand by it or honor my coupon. I’ve tried calling corporate but can’t get threw. Called store manager on duty and he says his store manager said they can’t honor these coupons cause it takes off his stores profits and dominos won’t allow it either but he tried to find a way to help me but his manager says he isn’t allowed and he don’t want to get on trouble nor fired. I think his store manager needs to help fix this issue.

Troy Eakin

My wife ordered two pizzas online. The order was placed at 6:06. It’s now 6:45 and she is still WAITING! The app said within a min that Gregory was preparing the pizzas. Ready to go in the oven followed by it’s in the oven then out. Yeah TELL ANOTHER LIE.
she got to the store at 6:35, was told it will be another 10 minutes. Waits. Pulls back up, oh another 10 minutes (6:45 now). She said the guy told me 10 minutes more 10 minutes ago. Wait she says let me check “oh here it is”.
Geeze
Dominos need to lose that lying APP
this order was placed on a Thursday night, night like on a weekend and it took close to a hour for two pizzas

Peet von

11/10
App says the food was ready, it was in fact not ready but they didn't bother to tell me until after they took my money, do better Domino's

7/18 Update, I stopped by late last night around 930pm, the app said my food was ready but upon arriving I was informed that was not the case. There were only two people working but the 2 pizzas I ordered were amazing. Ralph was on duty and he was hustling making things happen in that kitchen!

Excellent food, they always make your order exactly as requested. The delivery service is usually very quick as well.

Ellis Jackson

I called to order a pizza and was greeted with huh. I know that its hard to get good help but this call was very unprofessional and every who the girl is that answered the phone at 7pm, Monday at the lufkin tx location really needs to be retrained on how to talk on the phone. Thank you

Corinne Brown

When I tell you how unprofessional and rude the workers are at Dominos in Lufkin, is unmatched. Called in an order on the phone, girl told me all was good. I called back 40 minutes later to check the status. I was told my zip code was wrong for the card I used. I then asked if they were gonna call to let me know this info or if I was just gonna be sitting here waiting. She responds, “yea pretty much.”

I then ask for a manager and sit on hold for 20+ minutes. So I go to the store to get things sorted out. After explaining the situation TWICE they have a man come over who pretends to be the manager. And has me explain it all AGAIN. Asks if I want to place an order and does absolutely NOTHING to make it better.

These places in Lufkin really will hire anyone it seems.
Customer service will really kill your business. — at Domino's Pizza.

Not to mention the name calling.